Shipping policy

Shipping Policy – Urban Ginova

Last updated: February 3, 2026

At Urban Ginova, all orders are shipped from our European fulfillment warehouses located in Germany, allowing us to offer free standard shipping on all eligible orders.

Please review the shipping options below before completing your purchase.

1. Shipping Origin

All products are dispatched from Germany (EU warehouses)
Orders are prepared and shipped by our licensed sellers using trusted international carriers

2. Shipping Methods & Delivery Times

Customers may choose from the following delivery options at checkout:

🚚 Standard Shipping – FREE

Estimated delivery time: 12–15 business days
Cost: Free

⚡ Express Shipping

Estimated delivery time: 7–9 business days
Cost: $25 USD

🚀 Priority Shipping

Estimated delivery time: 24–48 hours
Cost: $60 USD

Delivery times are estimates and may vary depending on destination, customs clearance, carrier operations, and peak periods.

3. Customs, Duties & Taxes

Orders shipped from the EU may be subject to customs clearance
Any applicable customs duties or import taxes are the responsibility of the customer, unless otherwise stated at checkout

4. Order Processing

Orders are typically processed within 1–3 business days
Orders placed on weekends or holidays are processed on the next business day

5. Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking details
Tracking availability may vary depending on the shipping method selected

6. Shipping Delays

Urban Ginova is not responsible for delays caused by:

customs inspections
carrier disruptions
weather conditions
incorrect or incomplete shipping information provided by the customer

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.
Urban Ginova is not liable for orders delayed or lost due to incorrect addresses.

8. Agreement to Shipping Policy

By placing an order on our website, you acknowledge and agree to this Shipping Policy.

Contact Information

For shipping-related questions, please contact us at:
📧 support@urbanginova.com