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Contact Information

Contact Information – Urban Ginova

We’re here to help. If you have any questions regarding orders, shipping, returns, or general inquiries, please contact us using the details below.


Customer Support

📧 Email: support@urbanginova.com

Our support team is available to assist you and will respond as soon as possible during business hours.


Business Information

Urban Ginova
Brand & Platform Operator


Important Notice

Urban Ginova operates as a brand and platform.
Products sold through this website are offered by licensed independent sellers, who are responsible for invoicing, order fulfillment, and post-sale obligations, as identified at checkout or on the invoice.


Business Hours

🕘 Monday to Friday
🕔 9:00 AM – 6:00 PM (GMT)


If you need help with an existing order, please include your order number in your message to help us assist you faster.



Legal Notice – Urban Ginova

Last updated: February 3, 2026

This Legal Notice provides information about the ownership, operation, and legal status of the Urban Ginova website and brand.


1. Website Operator

Urban Ginova
Brand & Platform Operator

Operated by a Portuguese company
VAT / Tax ID (NIF): PT515002062

Registered Address:
Rua da Cadeia, 17
4610-104 Felgueiras
Portugal

Email: support@urbanginova.com


2. Nature of the Platform

Urban Ginova operates as a brand, platform, and reputation licensing provider.

Urban Ginova does not act as the direct seller or merchant of record for products offered on this website unless explicitly stated otherwise.

Products displayed on this website may be sold by independent licensed companies authorized to operate under the Urban Ginova brand.


3. Seller of Record & Invoicing

  • The seller of record for each transaction is the company identified at checkout and/or on the invoice.

  • Invoices are issued exclusively by the selling company, not necessarily by Urban Ginova.

  • Each selling company is solely responsible for:

    • invoicing and tax compliance

    • product quality and authenticity

    • fulfillment, shipping, and delivery

    • returns, refunds, and warranties

Urban Ginova acts solely as a brand and platform facilitator.


4. Intellectual Property

All trademarks, logos, brand names, designs, images, texts, and other content displayed on this website are the exclusive property of Urban Ginova or its licensors and are protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.


5. Liability Disclaimer

To the maximum extent permitted by law:

  • Urban Ginova shall not be liable for damages arising from the use or inability to use this website

  • Urban Ginova is not responsible for acts, omissions, or products of licensed sellers

  • Product-related claims must be addressed directly to the selling company


6. External Links

This website may contain links to third-party websites.
Urban Ginova has no control over the content of external sites and assumes no liability for such content.


7. Applicable Law & Jurisdiction

This Legal Notice is governed by the laws of Portugal, without regard to conflict of law principles.


8. Updates to This Legal Notice

Urban Ginova reserves the right to update or modify this Legal Notice at any time. Changes will be effective upon publication on this website.


9. Contact

For legal inquiries or notices, please contact:
📧 support@urbanginova.com