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Business Information
Urban Ginova Brand & Platform Operator
Important Notice
Urban Ginova operates as a brand and platform. Products sold through this website are offered by licensed independent sellers, who are responsible for invoicing, order fulfillment, and post-sale obligations, as identified at checkout or on the invoice.
Business Hours
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Legal Notice – Urban Ginova
Last updated: February 3, 2026
This Legal Notice provides information about the ownership, operation, and legal status of the Urban Ginova website and brand.
1. Website Operator
Urban Ginova Brand & Platform Operator
Operated by a Portuguese company VAT / Tax ID (NIF): PT515002062
Registered Address: Rua da Cadeia, 17 4610-104 Felgueiras Portugal
Urban Ginova operates as a brand, platform, and reputation licensing provider.
Urban Ginova does not act as the direct seller or merchant of record for products offered on this website unless explicitly stated otherwise.
Products displayed on this website may be sold by independent licensed companies authorized to operate under the Urban Ginova brand.
3. Seller of Record & Invoicing
The seller of record for each transaction is the company identified at checkout and/or on the invoice.
Invoices are issued exclusively by the selling company, not necessarily by Urban Ginova.
Each selling company is solely responsible for:
invoicing and tax compliance
product quality and authenticity
fulfillment, shipping, and delivery
returns, refunds, and warranties
Urban Ginova acts solely as a brand and platform facilitator.
4. Intellectual Property
All trademarks, logos, brand names, designs, images, texts, and other content displayed on this website are the exclusive property of Urban Ginova or its licensors and are protected by applicable intellectual property laws.
Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
5. Liability Disclaimer
To the maximum extent permitted by law:
Urban Ginova shall not be liable for damages arising from the use or inability to use this website
Urban Ginova is not responsible for acts, omissions, or products of licensed sellers
Product-related claims must be addressed directly to the selling company
6. External Links
This website may contain links to third-party websites. Urban Ginova has no control over the content of external sites and assumes no liability for such content.
7. Applicable Law & Jurisdiction
This Legal Notice is governed by the laws of Portugal, without regard to conflict of law principles.
8. Updates to This Legal Notice
Urban Ginova reserves the right to update or modify this Legal Notice at any time. Changes will be effective upon publication on this website.